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Privacy Policy

Last Updated: February 7, 2025

1. Information We Collect

1.1. Information you provide:

  • Account information (name, email)
  • User-generated content (documents, images, PDFs)
  • Payment information (processed by secure third-party providers)

1.2. Automatically collected information:

  • Usage data and analytics
  • Device information
  • Log data
  • Cookies and similar technologies

2. How We Use Your Information

We use collected information for:

  • Providing and maintaining the Service
  • Processing and analyzing your content using AI services
  • Improving and personalizing the Service
  • Communicating with you
  • Analytics and Service optimization
  • Legal compliance

3. Data Storage and Processing

3.1. Data Storage Locations:

  • Primary data storage: Frankfurt, Germany (Supabase)
  • Email processing: United States (Resend)
  • Analytics data: Frankfurt, Germany (PostHog)
  • Application hosting: mostly Frankfurt, Germany (Vercel), occasionally other locations

3.2. Third-Party Processors:

  • OpenAI (AI processing)
  • Anthropic (AI processing)
  • Other service providers listed in Section 7.1 of the Terms of Service

4. Data Protection Rights Under GDPR

Users in the European Union have the following rights:

  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision-making

To exercise these rights, contact us at hello@memorics.app.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time.

6. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

10. Contact Information

For any questions about these Terms or Privacy Policy, please contact us at:
hello@memorics.app